Virtual Office Operations FAQ
Is the Office of Student Conduct open?
Our office remains open, but our staff will be working remotely each day. Regardless of whether a staff member is working remotely or on campus, staff members are available as usual during normal business hours, but reachable only by email. If you have general questions, you may email firstname.lastname@example.org and a staff member will assist you. We appreciate your patience and understanding during this unprecedented time.
How will conduct cases be handled in the virtual environment?
We are proceeding with our work. When a referral is made to our office, we reach out to the student via email. Students responding to student conduct related matters will still be expected to participate in meetings, but all meetings will be conducted over the phone or through video conference. We ask that students regularly check their university email account and respond to any communication accordingly.
I have sanctions due soon. What should I do?
If the sanctions you have been assigned can be completed independently and remotely (i.e. reflection papers, apology letters, and integrity seminar), our office will expect that you still complete those sanctions in the time frame previously determined and submit them as instructed in your sanctioning letter. If you do not believe that you will be able to complete the sanction in the given time frame, please contact your conduct officer and they will work with you as needed.
If the sanctions you have been assigned are ones that were to be completed with a campus or community partner (community service, follow-up meetings, Substance Use Intervention & Treatment Program, campus involvement sanction, Writing Center visits, etc.), we ask that you contact your conduct officer and they will work with you to develop a plan to complete your sanctions. Some of our campus partners are continuing their work remotely and will be able to offer you alternative opportunities to complete these sanctions.
I need to report an incident or make a complaint.
As always, we ask that you submit your incident report or complaint to the appropriate incident reporting form. University staff will continue reviewing and addressing reports during this time.
Sexual Harassment, Sexual Violence, Relationship Violence, and Stalking Reporting Form: https://ocrsm.umd.edu/
Our first concern is the safety and well-being of our students. If you or anyone you know feels unsafe or is in danger, please call 911 or contact the University of Maryland Police at 301-405-3555 or 301-405-5555.
I need a disciplinary records check.
Our office can continue processing your requests. You should email your requests and/or release form(s) to email@example.com as either a word document or PDF. Please know that our office can take up to 5 business days to complete and send disciplinary records checks to the appropriate party(ies).
For Students: we ask that you include your full name, university ID number, and information regarding where the completed disciplinary check should be sent. As we are working remotely, we will be sending completed checks by email. Please include the appropriate email address for the recipient of the form.
I called the main telephone number, but no one answered.
During normal business hours (8:30am-5:00pm, Monday-Friday), a staff member will be available to take phone calls. If you call and reach voicemail, it is because all available staff are likely assisting others. Due to the high volume of phone calls we are currently receiving, we encourage you to reach out to us via email at firstname.lastname@example.org. We ask that you send a detailed message about how our office can assist you along with your name, UID # and a phone number and/or email so we can reach you. A staff member will be in touch as soon as possible.
Thank you for your understanding and patience during this time. If you have any other questions about our office's virtual operations, please email us at email@example.com.